Computer support is a vital element of business today because without regular maintenance and servicing there are always going to be problems.
Given this fact, and the critical effect systems failure can have on a company's productivity and turnover, we offer 4 methods of delivering support: via e-mail, telephone, remote access (where we connect to your systems from our office without the need to travel) and as a last-resort, on-site visits.
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As part of our support service, we provide regular maintenance and servicing to your computers to keep them in tip-top condition with the aim of minimising errors and the need for emergency support.
Minor problems can usually be solved by email or telephone, while remote diagnostic tools allow us to investigate more complex issues.
All contracts give you unlimited phone support, access to our dynamic NetBoot Service website – and peace of mind. Silver, Gold, Platinum or Titanium contracts also include on-site visits, if we are unable to solve your problem remotely from our headquarters in Kent, or any of our regional offices. Best of all, our tariffs are flexible but our price scale stays the same, whatever the size of your company – or your ambitions! Advice for when something goes wrong…
- Stop what you're doing
- E-mail/pick up the phone
- Don’t make it worse – let us deal with it!
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Remote access connections allow us a more in-depth look, without incurring the cost of an on-site visit. This is a last resort if the problem cannot be solved any other way, or if you prefer to deal with a real human being, face-to-face. Our dedicated and knowledgeable engineers will work quickly and efficiently to get your systems up and running again, in the shortest possible time, saving you time, and, in the long term, money. The Apple Check Maintenance Contract gives you this assurance at a fixed cost throughout the year, offering guaranteed response times from 4 to 48 hours, depending on your needs.
For companies without an in-house IT department, Apple Check's five-tier service contracts are the perfect answer. They provide a fast, effective service at a price that every size of company can afford; one of them will be right for your business. |
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