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Bronze
Annual Service Visit
Apple Authorised Repairs*
Increased Productivity
Peace of Mind
Reliability
Access to NetBoot Service Website
Remote Servicing and Support
Unlimited Phone Support
48 Hour Response Time
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Silver
Quarterly Service Visits
Apple Authorised Repairs**
Increased Productivity
System Stability
Peace of Mind
Reliability
Access to NetBoot Service Website
Remote Servicing and Support
Unlimited Phone Support
48 Hour Response Time
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Gold
Monthly Service Visits
Apple Authorised Repairs
Increased Productivity
System Stability
Software Updates
Peace of Mind
System Backups
Reliability
Scheduled Maintenance
Access to NetBoot Service Website
Remote Servicing and Support
Unlimited Phone Support
24 Hour Response Time
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Platinum
Fortnightly Service Visits
Apple Authorised Repairs
Increased Productivity
System Stability
Software Updates
Peace of Mind
System Backups
Reliability
Scheduled Maintenance
Access to NetBoot Service Website
Remote Servicing and Support
Unlimited Phone Support
8 Hour Response Time
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Titanium
Fortnightly Service Visits
Apple Authorised Repairs
Increased Productivity
System Stability
Software Updates
Peace of Mind
System Backups
Reliability
Scheduled Maintenance
Access to NetBoot Service Website
Remote Servicing and Support
Unlimited Phone Support
4 Hour Response Time
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*All hardware/software component level repairs will be charged at cost.
**All hardware/software component level repairs (except labour) will be charged at cost.
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